Join our team: Client Services Administrator

Written By Ake Team

Whakatāne / Full Time Role

Download the full Job Description here

About Us

Ake is a kaupapa-led accounting and advisory firm supporting businesses, Māori organisations, and whānau across Aotearoa. Our focus is on excellence, impact, and building long-term client relationships grounded in trust and tikanga.

We are looking for a dedicated Client Services Administrator to support our internal team and our clients.

The Role

This role is ideal for someone who enjoys variety, accuracy, and relationship-based service.

You will be responsible for:

  • Payroll processing

  • Trust account transactions, reconciliations, and audit-ready recordkeeping

  • Companies Office & Charities Services administration

  • Accounts payable and receivable

  • Monthly bank and credit card reconciliations

  • Processing paperless payables (Hubdoc or equivalent)

  • Maintaining accurate data feeds and coding

  • Preparing monthly management reports for Client Managers

  • Lease monitoring and income reconciliation

  • Supporting annual accounts preparation and finalisation

  • Preparing and sending client documents, tracking signatures, and managing workflow in FYI/XPM

  • Grants and Distributions Processing

About You

The successful candidate will bring professionalism, accuracy, and strong people skills.

You will ideally have:

  • 2-3 years’ experience in administration, payroll, bookkeeping, or client services

  • Experience with Xero or other cloud systems

  • Excellent communication and problem-solving skills

  • Strong attention to detail and high accuracy

  • Ability to work under pressure and meet deadlines

  • A proactive, organised, and positive approach

  • Respect for Te Ao Māori and willingness to embrace tikanga

  • Confidence working with clients and building rapport

Why Join Ake?

We are guided by our values of Trust, Impact, Balance, Nurture, and Excellence.
You’ll be part of a supportive, forward-thinking team committed to empowering clients and uplifting our community.

We offer:

  • A kaupapa Māori aligned work environment

  • Training and development opportunities

  • A meaningful role where your work truly makes a difference

  • A modern workspace in the heart of Whakatāne

How to Apply

Ready to make an impact?

👉 Apply with your CV and cover letter to:
📩 kiaora@akeaccounting.co.nz

Applications close: 9 January 2026

Ake Team